1. Scope

This policy applies to all systems, services, personnel, and third-party vendors involved in storing, processing, or transmitting user data through the CRMSVALUE platform.

2. Data Protection Measures

a. Encryption

• All data transmitted between users and CRMSVALUE servers is encrypted using TLS (SSL).

• Data at rest is encrypted using AES-256 encryption on secure servers.

b. Authentication & Access Controls

• Users must authenticate via secure login credentials.

• Role-based access controls (RBAC) ensure users only access the data they are authorized to.

• Admins can define permissions for individual team members.

c. Secure Data Centers

• Our servers are hosted with leading cloud providers that comply with ISO 27001, SOC 2, and other industry standards.

• Physical access is restricted to authorized personnel only.

d. Backups & Disaster Recovery

• We perform regular data backups and store them in geographically separate locations.

• Our disaster recovery plan ensures business continuity and rapid restoration of service in case of outages.

3. Vulnerability Management

• CRMSVALUE regularly conducts security assessments and vulnerability scans.

• We apply software patches and updates promptly to address potential threats.

4. Employee Security Practices

• All employees undergo background checks and security awareness training.

• Access to production environments is restricted and monitored.

• Employees are bound by confidentiality agreements.

5. Incident Response

In the event of a data breach:

• Affected customers will be notified within 72 hours (or as per applicable regulations).

• We will investigate the incident, mitigate further impact, and document the entire process.

• A post-incident report will be made available upon request.

6. Third-Party Vendors

• We only work with trusted third-party vendors who comply with industry security standards.

• Data sharing is governed by Data Processing Agreements (DPAs) and access is granted only when necessary.

7. User Responsibilities

Users are responsible for:

• Keeping their passwords secure

• Logging out of sessions when not in use

• Immediately reporting any suspicious activity

8. Compliance

CRMSVALUE is committed to complying with data protection regulations such as:

• GDPR (General Data Protection Regulation)

• Indian IT Act and other applicable data protection laws

9. Policy Updates

We may revise this policy periodically to reflect new security practices or regulatory requirements. The latest version will always be available on our website.