1. Information We Collect

We collect the following types of information:

a. Personal Information

• Name

• Email address

• Phone number

• Company details

• Billing address and payment details

b. Account & Usage Data

• Login credentials

• Device and browser information

• IP address

• CRM usage behavior (such as page views, feature usage, etc.)

c. Communications

• Support requests

• Emails and chat messages

• Survey and feedback submissions

2. How We Use Your Information

We use your information to:

• Provide and improve the CRM platform

• Process payments and manage subscriptions

• Offer customer support and respond to inquiries

• Send product updates, promotions, and marketing communications (you may opt out anytime)

• Ensure system security, fraud prevention, and compliance with legal obligations

3. Data Sharing and Disclosure

We do not sell or rent your personal information.

We may share data with:

• Trusted third-party service providers (e.g., cloud hosting, payment gateways)

• Government or regulatory authorities when legally required

• Analytics tools (only for internal performance tracking)

All third parties are contractually obligated to protect your data.

4. Data Retention

We retain your data as long as your account is active and for a reasonable period afterward to fulfill legal or business obligations. You can request data deletion by contacting us.

5. Data Security

We implement industry-standard security measures, including:

• SSL encryption

• Secure data centers

• Access controls and regular security audits

However, no method of transmission or storage is 100% secure.

6. Your Rights

Depending on your location, you may have rights to:

• Access the personal data we hold

• Correct or update inaccurate information

• Delete your data

• Object to or restrict certain data processing

To exercise these rights, contact us at privacy@crmsvalue.com.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze site usage, and deliver personalized content. You can manage cookie settings in your browser.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted here with a new “Last updated” date. Continued use of the Service implies acceptance of the revised policy.